Shipping and return information

Ordering Online from our Web Sites: Individual Customer

Shipping Information

Orders placed online will receive the following shipping rates:

Continental US
Normal Orders: $6.20 (flat rate)
Orders will ship within 3 business days of receipt of the order in the warehouse.
Shipment Method: UPS ground
*UPS delivers Monday - Friday, no Saturday delivery available from this web site.
Please allow 7 - 10 business days for delivery.

Express Orders: $15.50 (flat rate)
All express orders received prior to 10:00 AM ET, Monday - Thursday will be shipped within 48 hours of receipt in the distribution center. All other requests will be shipped by the second business day.
Shipment Method: UPS 2nd Day Air
UPS delivers Monday - Friday, no Saturday delivery available from this web site.

Alaska/Hawaii
$25.95 (flat rate)
Shipment Method: UPS 2nd Day Air
UPS delivers Monday - Friday, no Saturday delivery available from this web site.

U.S. Trust Territories
$25.00 (flat rate)
Shipment Method: Federal Express

APO
$23.00 (flat rate)
Shipment Method: U.S. Priority Mail

Return Information

All products sold to an individual are sold on a non-returnable basis. You have thirty days to return damaged or defective product.

Ordering from AnswersPlus: Proprietary College, Trade School, Beauty School, Business, Government, Retail or Library Customers

Shipping Information

Orders are shipped prepaid unless otherwise requested, with transportation costs added to the invoice.

Return Information for Retail, Business, Industry & Government

Return Information for Career Colleges

Ordering from ServicePlus: Community College, 4-Year College, or University Bookstores

Shipping Information

Orders are shipped prepaid unless otherwise requested, with transportation costs added to the invoice.

Return Information

Ordering from SchoolsPlus: K-12 School Purchasing Agents

Shipping Information

Orders are shipped prepaid unless otherwise requested, with transportation costs added to the invoice.

Return Information

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Contact Delmar Cengage Learning at 1-800-648-7450

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