Description: This proven comprehensive learning system covers all the administrative, clinical, and general competencies designated by the major accrediting bodies for the entry-level medical assistant. Coverage of the structure and function of each body system is included as well as associated diagnostic examinations and diseases and disorders. This exciting new edition covers the knowledge, skills, attitudes, and values necessary for you to become a successful, multi-skilled medical assistant. Product Benefits: - Anatomy and physiology of the 13 general body systems, including structure and function, diagnostic tests, and diseases and disorders
- Extensive color photos, illustrations, charts, and tables to visually supplement and reinforce the concepts presented
- Patient Education boxes highlight issues and information to discuss with patients regarding tests and examinations
- Critical Thinking Challenge features scenarios and questions tying learner responses to personal and professional outcomes
- Updated to latest ABHES and CAAHEP standards for accreditation, including coverage of IV therapy
- Over 20 new administrative and clinical procedures that include notes, rationales, and charting examples
- New chapter on medical terminology
- Electronic health records and HIPAA special feature boxes throughout
- Competency Challenge! software offers interactive case studies loaded with video and illustrations that track learner progress with a printable competency checklist
- Access Free Podcasts of audio and video resources to study anywhere, anytime at: www.podcasts.cengage.com/healthcare
Table of Contents: Index of Procedures
Preface
How to Use the Book
How to Use the Student Software
SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSBILITIES
Chapter 1 Health Care Providers
Unit 1 A Brief History of Medicine
Unit 2 The Total Health Care Team
Chapter 2 The Medical Assistant
Unit 1 Training, Job Responsibilities, and Employment Opportunities
Unit 2 Personal Characteristics
Unit 3 Professionalism
Chapter 3 Medical Ethics and Liability
Unit 1 Ethical and Legal Responsibilities
Unit 2 Professional Liability
Chapter 4 Professional Communication
Unit 1 Verbal and Nonverbal Messages
Unit 2 Behavioral Adjustments
Unit 3 Patients and Their Families
Unit 4 Workplace Dynamics
Chapter 5 Medical Terminology
Unit 1 Base Structure of Medical Words
Unit 2 Word Building and Definitions
Unit 3 Applications of Medical Terminology
SECTION II THE ADMINISTRATIVE MEDICAL ASSISTANT
Chapter 6 Oral and Written Communications
Unit 1 Telephone Communications
Unit 2 Schedule Appointments
Unit 3 Written Communications
Unit 4 Receiving and Sending Office Communications
Unit 5 Office Management Equipment
Chapter 7 Facility and Records Management
Unit 1 Preparing for the Day
Unit 2 The Patients Medical Record
Unit 3 Filing
Chapter 8 Collecting Fees
Unit 1 Paying for Medical Expenses
Unit 2 Bookkeeping Procedures
Unit 3 Computer Billing and Collections
Chapter 9 Health Care Coverage
Unit 1 Fundamentals of Managed Care
Unit 2 Health Care Plans
Unit 3 Preparing Claims
Chapter 10 Medical Office Management
Unit 1 Safety, Security, and Emergency Plans
Unit 2 The Language of Banking
Unit 3 Currency, Cash, and Petty Cash
Unit 4 Salary, Benefits, and Tax Records
Unit 5 General Management Duties
SECTION III STRUCTURE AND FUNCTION OF THE BODY
Chapter 11 Anatomy and Physiology of the Human Body
Unit 1 Anatomic Descriptors and Fundamental Body Structure
Unit 2 The Nervous System
Unit 3 The Senses
Unit 4 Integumentary System
Unit 5 The Skeletal System
Unit 6 The Muscular System
Unit 7 The Respiratory System
Unit 8 The Circulatory System
Unit 9 The Immune System
Unit 10 The Digestive System
Unit 11 The Urinary System
Unit 12 The Endocrine System
Unit 13 The Reproductive System
SECTION IV THE CLINICAL MEDICAL ASSISTANT
Chapter 12 Preparing the Clinical Duties
Unit 1 Guidelines for the Personal Safety and Well-being of Staff and Patients
Unit 2 Infection Control
Chapter 13 Beginning the Patients Record
Unit 1 In-Person Screening
Unit 2 The Medical History
Unit 3 Body Measurements and Vital Signs
Chapter 14 Preparing Patients for Examinations
Unit 1 Preparing Patients and Assisting with Routine Procedures
Unit 2 Procedures of the E... |
