Description: This is your comprehensive guide for the most important component of the relationship between caregiver and patient: communication. Successful communication with patients can decrease patient anxiety, increase patient compliance, and result in a positive experience for all involved. This book focuses on the therapeutic response to specific situations and client needs, with examples of both good and bad communication to help you communicate therapeutically and effectively in diverse health care settings. Product Benefits: - Chapter content has been reorganized to flow from basic to more complex concepts and applications
- Chapter on Multicultural Therapeutic Communication discusses different cultural responses to care
- New content on substance abuse as well as acute, chronic, and life-altering illnesses
- Chapter opening case studies provide a real-world context for each chapter
- Icons highlight important Legal, Growth and Development, and Self-Awareness concepts
- StudyWare CD-ROM features self-test quizzes with immediate feedback for each chapter, and unique case studies with video clips to help you practice what you learn
Table of Contents: CHAPTER 1 COMMUNICATION SKILLS
Chapter Objectives
Opening Case Study
Human and Technical Relations Skills
Social and Therapeutic Communications
Genetic Influences
Cultural Influences
Economic Influences
Life Experience
Spiritual and Moral Values
Models/Mentors
The Therapeutic Process
What is Self-Awareness?
The Value of Self-Analysis
Professional Application
Case Study
Communication Cycle
The Sender
The Message
The Receiver
Feedback
Verbal Communication
Nonverbal Communication
Two Key Points to Successful Communication
Types of Nonverbal Communication
Facial Expression
Touch
Territoriality
Position
Posture
Gestures/Mannerisms
Word of Caution
Influence of Technology on Communication
Electronic Mail
Fax Messaging
Video and Teleconference
Team Communication
Listening Skills
Summary
Exercises
Review Questions
Multiple Choice Questions
For Further Consideration
Case Studies
End Notes
Resources
CHAPTER 2 MULTICULTURAL THERAPEUTIC COMMUNICATION
Chapter Objectives
Opening Case Study
Introduction
Developing Cultural Communication
Barriers to Therapeutic Multicultural Communication
Lack of Knowledge
Fear and Distrust
Racism
Bias, Prejudice, and Ethocentrism
Stereotyping
Health Care Rituals
Language
Perceptions and Expectations
The Therapeutic Response
Manifestations of Cultural Diversity
Communication Context
Caregiving Structure
Time Focus
Generalized Manifestations of Cultures and Religious
Caucasian Western Culture
African American Western Culture
Black, African or Caribbean Culture
Asian Culture
Native American South Sea Islander Cultures
Hispanic and Latino Cultures
Religion-Induced Cultures
Judaism
Hinduism and Buddhism
Muslim
Ancient Greek Influence on Culture
Cultural Brokering
Using a Medical Interpreter/Broker
The Therapeutic Response
Recognizing Types of Medicine
Western Medicine
Holistic Medicine
Oriental Medicine
Folk Medicine
Summary
Exercises
Review Questions
Multiple Choice Questions
For Further Consideration
Case Studies
End Notes
Resources
CHAPTER 3 THE HELPING INTERVIEW
Chapter Objectives
Opening Case Study
Introduction
Changes in Todays Health Care Climate
Interview Components
Control Factor
Orientation
Risk/Trust
Warmth/Caring
Genuineness
Sympathy/Empathy
Sincerity
Identification of Problem
Responding Skills
Sharing Observations
Acknowledging Feelings
Clarifying and Validating
Reflecting and Paraphrasing
Levels of Need
Questioning Techniques
Closed Questions
Open-... |
