Description: Delmar's Administrative Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning.
This edition provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills, including how to comply with HIPAA regulations and handle privacy issues on the job. Product Benefits: - A fresh look at financial procedures, underscoring computerized financial management
- Fully revised chapter on Telecommunications
- Over 20 new procedures which include rationales for each procedural step
- Critical Thinking question boxes interspersed within each chapter.
- Spotlight on Certification feature highlights CMA, RMA and CMAS certification information, and is reflective of the revised 2005 CMA certification exam outline
- New Critical Thinking Challenge software focuses on critical thinking while dealing with on-the-job realities. It measures success and outcomes through the effects on the patient, the practice, and one?s career
Table of Contents: Section I: General Procedures
Unit 1: Introduction to Medical Assisting and Health Professions
Chapter 1 Medical Assisting as a Profession
Chapter 2 Health Care Settings and the Health Care Team
Chapter 3 History of Medicine
Unit 2: The Therapeutic Approach
Chapter 4 Therapeutic Communication Skills
Chapter 5 Coping Skills for the Medical Assistant
Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness
Unit 3: Responsible Medical Practice
Chapter 7 Legal Considerations
Chapter 8 Ethical Considerations
Chapter 9 Emergency Procedures and First Aid
Section II: Administrative Procedures
Unit 4: Integrated Administrative Procedures
Chapter 10 Creating the Facility Environment
Chapter 11 Computers in the Ambulatory Care Setting
Chapter 12 Telephone Techniques
Chapter 13 Patient Scheduling
Chapter 14 Medical Records Management
Chapter 15 Written Communications
Chapter 16 Transcription
Unit 5: Managing Facility Finances
Chapter 17 Daily Financial Practices
Chapter 18 Medical Insurance
Chapter 19 Medical Insurance Coding
Chapter 20 Billing and Collections
Chapter 21 Accounting Practices
Section III: Professional Procedures
Unit 6: Office and Human Resource Management
Chapter 22 The Medical Assistant as Office Manager
Chapter 23 The Medical Assistant as Human Resources Manager
Unit 7: Entry into the Profession
Chapter 24 Preparing for Medical Assisting Credentials
Chapter 25 Employment Strategies |
